Nearly 7000 intranet end users from twenty organisations have participated in the Worldwide Intranet Challenge (WIC). The WIC allows organisations to obtain feedback from their intranet end users via a web based survey and then compare this feedback with other organisations.
The top 4 intranets
The top 4 intranets to-date based on feedback from their own end users are:
We will include more information about why these intranets are successful in future posts. We will also include lessons learnt from organisations who rate the highest for each question (eg. home page, finding information, online forms, discussion forums, etc). These will be part of a series called Building the Best Practice Intranet.
How are the top intranets determined?
The top intranets are determined based on end user feedback and opinion. Intranet end users complete a survey over the web and results are added to a database. All organisations complete the same questions, so the responses can be compared against other organisations.
A total value is given to the intranet by multiplying the different survey questions by weightings given to each question category by end users (ie. what do they think is important). Currently, the weightings are as follows:
- Look and feel - 0.846
- Ease of finding information - 1.526
- Help completing work tasks - 1.010
- Staff able to contribute & interact - 0.810
- Quantity & quality of content provided - 1.405
- Intranet change management & maintenance - 0.890
- Performance & availability - 1.374
- Overall value - 25.0
Correlation between survey questions & intranet value
The following tables indicate the strength of the correlation between some of the questions and overall intranet value. Values can vary from -1 (negative correlation) through 0 (no correlation) to +1 (positive correlation). The values have been derived using the Excel Correl function. The higher the number, the stronger the positive relationship. The tables below could be used to help prioritise intranet improvement activities.
The following table shows the questions relating to intranet Look and Feel and how strongly they correlate to overall intranet value.
The following table shows the correlation between questions about finding information and overall intranet value.
The following table shows the correlation between questions about employee interactivity and overall intranet value.
Participate in the Worldwide Intranet Challenge
If you would like to find out what your end users think of your intranet and compare this feedback with other organisations, then feel free to register for the Worldwide Intranet Challenge.
In addition to English, the WIC is also available in French, Spanish, German, Estonian, and Danish. Other languages are being progressively added. The registration form may be completed in English, German or Spanish.
Comments from participating organisations
Some comments from organisations who have already participated in the WIC include:
"extremely useful results for validation of development plan and to support engagement and change management." - Dominic Chiappe (Business Consultant), Lloyds Register
"It was very useful and I would recommend it to any intranet manager." - Margherita Buoso (Online Communication Officer), European Space Agency
"This survey is a good idea and will allow us to benchmark ourselves against other companies. We have already started to use the survey feedback to make improvements." - Barbara Peters (Information Management Consultant), Wyeth
"Perfect timing for us... we will be reusing this again after we have launched phase two of our intranet roll-out project" - Matt Shepherd (Communications and Marketing), Adecco Group Australia
"I think the questionnaire is really useful for many organizations." - Christian Burger (Intranet Manager), WOLF THEISS