Digital Workplace and Intranet Employee Benchmarking: Intranet Leading Practices

11 posts categorized "Intranet Leading Practices"

August 14, 2013

50 ways to a better intranet

Based on feedback from leading intranets, the following is a list of tasks that can improve your intranet. They are grouped into the following topics.

Finding information
Completing work tasks
Interactivity (staff contributions)
Performance
Look and feel
Content
Maintenance (governance)
Other

Finding Information

Task	Description/Benefit
1. Remove redundant content	Improve the chances of finding information by removing all unnecessary content. This may involve conducting a content audit and examining user statistics to identify content that is no longer relevant. Benefits of a Intranet Content Inventory Intranet redesign, Phase 2: information architecture and content audit Content audit guide and template Intranets are not information dumps The Death of Fluff Content: Content Strategy for Businesses
2. Implement a contextual view of information	Provide multiple access paths to information making it easier for people to find information. This can include viewing content by task, category or type. Contextual integration: how it can transform your intranet
3. Identify key tasks and content	Identify information that is most important to staff and make sure this is easily accessible (preferably from the home page).
4. Implement meta data	Ensure content is “tagged” with descriptive information. This enables different “views” to be automatically created and improves search tool results.
5. Implement a new information architecture	A new user-driven taxonomy may improve the way staff navigate to information: Intranet redesign, Phase 2: information architecture and content audit Information Architecture 101: Techniques and Best Practices A Practical Guide to Information Architecture
6. Identify popular search terms	Identify popular search terms and ensure that the most frequently searched information is easily accessible — either from the home page or from a logical menu structure.
7. Implement “best bets”	Identify commonly searched terms and manually create synonyms to ensure that the best matches appear at the top of the search match list.

Completing Work Tasks

The following table lists tasks that will improve how the intranet supports day-to-day tasks performed within an organization.

Task	Description/Benefit
8. Identify tasks and roles	Identify key tasks that are performed by role within an organization. Ensure the information component of these tasks is properly supported by the intranet. Web manager: Top tasks versus tiny tasks
9. Provide instructions for completing work tasks	Create web pages that provide short cuts to all the information, forms and applications staff need to complete work tasks. This could include access to policies, procedures, web apps and forms. See: Building a task based intranet using SharePoint (AGL case study)
10. Automate processes/ online forms	Provide online forms and workflows to allow processes to be completed from start to finish. Begin with the most important processes first.

Interactivity

The following table lists tasks ways to get staff more involved with the intranet, including publishing content, online discussions, collaboration spaces and providing feedback about intranet content.

Task	Description/Benefit
11. Enable all staff to publish content	Make it easier for staff to publish content. Consider what quality controls you will implement to ensure the quality of content is maintained. How to empower authors Migrating to a new intranet – how do you support the content owners? Intranet content manifesto Content Strategy and the User-Generated Content Conundrum
12. Enable online collaboration spaces	Facilitate collaboration spaces that allow staff to save and access documents and share information with other group members. Three Keys to Make Your Intranet a Collaborative Success in 2011
13. Enable discussion forums	Create online discussion spaces that allow staff to post questions and receive responses to the questions.
14. Allow staff to comment on content	Allow comments to be added to news stories, ratings of content items, and a continuous improvement process that allows intranet improvement suggestions to be submitted. Intranet Lessons from Fortune’s #1 Company to Work For
15. Provide real time status updates	Allow staff to post Twitter like status updates and questions.Yammer is a free tool that can facilitate this.
16. Provide the ability for staff to write blogs	Allow staff to write blogs internally. Provide ways to recognize popular employee contributions. Merit Badges For The Corporate Intranet To Incentivize Adoption Feed The Monster - Part I: Turning Employees Into Journalists Senior manager blogs: reality check

Performance

The following table lists tasks that will improve intranet performance.

Task	Description/Benefit
17. Increase the speed of the intranet	Work with the IT infrastructure support team to improve the speed of the intranet. This could include upgrading the hardware, ensuring the servers are physically located closer to the intranet end users, reducing the amount of processing required by the intranet (e.g., limit customizations), ensuring intranet page sizes are not too large and virus checking software doesn’t affect response time too significantly.
18. Make the intranet more reliable	Work with the IT infrastructure team to make the intranet platform more reliable by upgrading the hardware, implementing a redundant back-up system that automatically switches on in the event of a failure, and upgrading the service level agreements (SLAs) status to “critical.”
19. Provide off-site access	Organize VPN or internet access to your intranet. This will allow staff to access the intranet using their home computer or the internet. Rolling out intranet access from home
20. Provide mobile access	Organize access to the intranet via a mobile device such as an iPhone or Blackberry. Delivering a mobile enterprise Mobile Content Strategy: Creating User Scenarios Focus on Enterprise Information Mobility 10 Excellent Tools for Testing Your Site on Mobile Devices

Content

The following table lists tasks that can improve the way your intranet delivers content.

Task	Description/Benefit
21. Update staff details	Run a campaign to get staff to update their own details (if your intranet allows this). Otherwise update as many details as possible from your enterprise resource management system. 14 Tips for Intranet Employee Profiles Putting people at the centre: social staff directories
22. Develop a process for publishing news	Develop a process for ensuring news items are published regularly and contain quality content that is interesting to most staff. Does news add any value to an intranet? 5 Tips To Create a Successful Intranet: Part Three — Front Page News
23. Analyze news effectiveness	Analyze the effectiveness of your current new publishing process. Which articles are popular? What headlines get the best response? Which authors are most popular? Modify your publishing process based on this feedback. 6 ways to measure effectiveness of news on your intranet Should there be news on the front page of the intranet?
24. Provide external news feeds	Consider providing external news feeds to news items relevant to the organization. This could include a Twitter feed, news about your company name, key customers or industry.
25. Provide online forms	Identify key tasks (based on discussions with end-users) and convert them into online forms complete with workflow. Intranets should be task-oriented Where to get your task list from
26. Provide templates	Identify templates required by the organization and ensure these are all located in one place. Use meta tagging and a contextual integration approach to enable templates to be accessed from more than one location. This could include common email templates or letters.
27. Create a repository of re-usable documents	A repository of reusable documents could include things like business cases, proposals, project plans and presentations. This will help staff avoid reinventing the wheel when they need to create a similar document. 9 intranet content types that add value to your organisation
28. Create a library of policies and procedures	Create a single location for all organizational policies and procedures.
29. Provide information about your products/ services	Create a list or database containing information about your organization’s products/services. This could include information about who to contact for more information. Discovery Health staff say their intranet is the best
30. Provide information about your customers	Create a list containing information about your organization’s customers. This could include information such as the history of the customer, latest news, key customer contacts and who to contact for more information.
31. Provide reports/ dashboard information	Identify key performance information and determine the most effective way to provide this information. It may be possible to provide real-time online performance data via a dashboard.
32. Provide online training	Identify key training subjects and provide online subject matter. Consider using videos and other inexpensive multimedia types.
33. Provide access to business applications	Provide a list of links to key applications used within the organization. Identify who the relevant audience is for each application. Also consider integrating applications into the intranet so that data can either be viewed or updated using an intranet interface.
34. Provide access to websites	Provide a list of relevant external websites.
35. Provide a calendar	Provide a calendar of enterprise-wide events or a team calendar. Ensure there is a process for keeping events up-to-date.
36. Information for new starters	Create a section that provides all the information needed for a new starter, including forms, tasks and key contacts.

Maintenance (Governance)

The following table lists tasks that will improve intranet maintenance.

Task	Description/Benefit
37. Create an intranet governance committee	Create a committee consisting of representatives of the business that meet on a regular basis to decide and develop intranet strategy. Intranet Governance Survey Report 2010 Good intranet governance is a balancing act 5 Lessons I’ve Learned About How to Create Memorable and Useful SharePoint Governance Plans
38. Establish regular communication with the business	Organize regular meetings with key business leaders to understand their intranet requirements. Ensure you have identified an executive who has a sufficient budget to enable your intranet to fulfill its potential. Educate this sponsor about the benefits of having an effective intranet.
39. Set up a content review process	Create a process for ensuring all intranet content is reviewed regularly and in a timely manner. This will help ensure content is kept up-to-date.
40. Set up an intranet continuous improvement process	Create a process that allows all staff to suggest changes and improvements to the intranet. This process could be implemented using the intranet itself.
41. Set up a change notification process	Create a process that enables relevant staff to be notified of any changes to the intranet. The process may involve the use of alerts, emails or RSS feeds.
42. Develop and provide training on how to use the intranet	Create a training course for how to make the most of your intranet. This could include online or instructor led training. The importance of training staff in the use of the intranet Training intranet editors: What works?
43. Create a community for intranet authors	Develop an online community on the intranet to allow intranet authors to collaborate, and share tips and tricks. Facilitate regular meetings between authors.
44. Develop an intranet action plan	Develop a plan for implementing one or more of the items in this list over the coming 6 to 24 months.

Look & Feel

The following table lists tasks that can improve the look and feel of your intranet.

Task	Description/Benefit
45. Redesign the home page	Redesign the home page so that it provides targeted, relevant information — less news and more task-based content (e.g., access to forms and applications, popular documents, discussion updates). 30+ intranet home page examples Seven roles of the intranet homepage Scrolling and Attention
46. Redesign the entire intranet	Apply usability principles to give the intranet a new look. 10 Usability Tips Based on Research Studies 20 Websites to Help You Master User Interface Design
47. Re-write key content	Rewrite important content so that it uses plain English and is written for the web — not just a Word document converted to HTML. Plain English for corporate intranet content
48. Develop templates for content types	Identify the types of content that comprise your intranet and develop templates for each of these types. For example, processes, tasks and department descriptions may each have a page template. This will help ensure consistency.
49. Provide personalization functions	Allow staff to customize the intranet to list information that is relevant to them. Personalisation vs segmentation Discovery Health staff say their intranet is the best
50. Provide targeted information	Deliver content based on a person’s profile (e.g., role or department). This will make the intranet more relevant. 10 Worst practices for intranets for an example of targeted content Intranet Innovations 2010: key themes from this year’s awards

One Bonus Task

Task	Description/Benefit
51. Benchmark your intranet	Register for the Worldwide Intranet Challenge and benchmark your intranet. This will enable you to identify specific aspects of your intranet that are performing well and those that need improvement. There is no cost to participate.

Aug 14, 2013 6:25:00 AM | Intranet Leading Practices

February 22, 2013

The WIC's most valuable intranets of 2012 (based on end user feedback)

by Andrew Wright

This article lists the most valuable intranets for 2012 as identified by the Worldwide Intranet Challenge (WIC).*

This includes the 3 top ranked organisations for each category from a total of 50 participating organisations. The scores and rankings are based on feedback given by actual intranet end users. In addition, tips and links to case studies from the highly ranked organisations are also provided.

Top rated intranets for 2012

Aspen Technology, Inc - 115.39
RSPB - 109.75
Medibank Hotwire - 107.35

References

Slideshare: Success factors and lessons learned from more than 100 benchmarked intranets
Case study: Weston Solutions: Could this be the world's most effective intranet?
Case study: Discovery Health staff say their intranet is the best
Case study: Intranet users rank Bupa Australia's intranet number 1
Webinar: Worldwide Intranet Challenge (WIC) Webinar: Weston Solutions Case Study
Case study: The Worldwide Intranet Challenge - Wyeth MENA is number 1 (Case Study)

Catgegory ratings (based on survey questions)

I like the intranet home page (score is out of 4)

Youtube: The Rijkswaterstaat intranet
Article: RSPB intranet scoops global award

Tips from leading intranets:

Provide a continuous stream of fresh content
Provide personalised content - eg. news, work tasks
Make sure there is some fun on the home page

I can personalise the intranet

Tips:

Make the personalisation automatic (eg. deliver news updates based on a person's profile)
Give people the ability to add their own links to the home page

I can find the information I need on the intranet

Tips:

Provide access to the most important content from the intranet home page
Do not confuse collaboration content with 'approved' and qualified content - ensure the two content types are clearly demarcated
Be fanatical about archiving and removing redundant content and content that doesn't get used

Publish content

Case study: Delivering an interactive intranet: case study from #1 ranked interactive intranet: nSynergy

Discuss work topics

nSynergy - 2.84
Arup #2 - 1.68
Rijkswaterstaat - 1.28

Interview: With Faith Wainwright of Arup

Tips:

Online discussion and collaboration is more cultural than technical
Senior leadership MUST set the example
Discussion tools need to be easy to use, preferably integrated with email

Collaborate with other staff online

nSynergy - 2.52
Aspen Technology, Inc - 1.91
Nykredit - 1.28

Case Study: Nykredit: Collaboration evolution delivers on vision

Integrate different platforms - eg. combine instant message, video conferencing, unified communications and desktop sharing into a seamless end user experience
Ensure the right culture exists - staff not scared to collaborate, collaboration is encouraged

Complete online forms

Tips:

Implement the most popular forms first to obtain buy-in
Integrate forms with job tasks

Find instructions for completing work tasks

Case study: Building a task based intranet using SharePoint (AGL case study)

Staff details

Tips:

Complete as many profile details as possible from existing HR systems
Allow staff to update their own details
Run a competition where the winner only gets a prize if their staff details are up-to-date
Include photos of staff (if possible)
Integrate 'linkable' staff names with other content types (eg. links to intranet pages, documents)

News about our organisation & industry

RSPB - 3.29
Telecom NZ - 3.06
Yorkshire Water - 3.00

Tips:

Most important is to have a regular supply of quality news stories
Analyse effectiveness of news stories - which stories are popular, who are the popular authors,
News items need to have clear objectives (eg. to improve employee engagement, to make staff aware of process changes)

A repository of re-usable documents

Tips:

Don't just simply provide a huge list of un-indexed documents - ensure there is appropriate meta data assigned so staff can locate the documents they need to meet their specific requirements
Archive old documents
Index documents by the roles and activities they support eg. sales proposals should be indexed by Sales Team

Information about our products/services

Tips:

Ensure front line staff have easy access to this information
Ensure that if product or service information is updated, there is a way for staff to acknowledge that they are aware of the change and can ask for additional help if needed
Maintain not only your own product/service information but also an overview of your competitors. This way your staff will know how your product/service is superior.

Information about our customers

Information for new starters

Tips:

Created a page specifically for new starters
Create an electronic checklist of tasks to be completed within the first few days and make it available from the intranet

Content on the intranet is accurate

Tips:

Use automated reminders to ensure content authors acknowledge that their content is still relevant
Conduct regular content audits - review usage reports
Provide a feedback mechanism for staff to report out-of-date content
Ensure collaborative and 'work-in-progress' type content is clearly separated from the 'official' quality intranet content. Use the analogy of the factory and a retail outlet to explain these different content types

I can see what's new or what's changed on the intranet

WWF-UK - 2.70
Fisher & Paykel Finance - 2.67
nSynergy - 2.56

Tips:

Provide weekly email updates about what's new or updated on the intranet - do not send more than one a week as staff will get sick of them
Provide a dedicated page on the intranet where staff can see not only what items have been added or changed but also a brief description of the change

The intranet is always available (the following questions are out of 2)

Case study: ASHA: Collaborate, Combine, and Manage: Keys to Successful Intranet Adoption

Pages on the intranet load quickly

Case Study: Ros Business Consulting: End users and experts agree on what makes a good intranet

Tips:

Buy the IT team a cappuccino every Friday morning
Buy the best hardware available
Ensure the intranet has it's own dedicated server

I can access the intranet off-site

RSPB - 1.82
nSynergy - 1.80
University of Manchester - 1.77

Tips:

Organisational culture needs to support flexible working and have trust in staff - more important than the technology

Access the intranet using a mobile device

Tips:

Implement just a few simple mobile intranet applications - don't expect staff to troll through 1000's of intranet pages on their mobile phone

Overall value (out of 4)

Tips:

Focus on helping staff complete business tasks more effectively
Engage and interact with staff through discussion forums, activity streams and other interactive methods
Have solid intranet governance processes in place that are embedded in the organisational roles and responsibilities
Have visible support from senior management and the CEO

* What is the Worldwide Intranet Challenge?

The WIC is a free online benchmarking service that enables organisations to obtain feedback from their employees about what they think of their intranet. This feedback can then be compared with other participating organisations to identify those intranets that rate the highest in various topics. Read the FAQ page for more information.

So far in total over 32,000 intranet end users from 123 organisations in 22 different countries have completed the survey.

If you are interested in finding out exactly how your intranet compares with over 120 other organisations, why not participate in the WIC? The WIC is a free online benchmark survey that asks your end users what they think about your intranet and then allows you to benchmark this information against other participating organisations. So why not register for the Worldwide Intranet Challenge (WIC).

Feb 22, 2013 1:40:13 AM | Intranet Leading Practices, WIC Updates

September 03, 2012

Delivering an interactive intranet: case study from #1 ranked interactive intranet: nSynergy

A poll conducted by the Worldwide Intranet Challenge (WIC) LinkedIn group showed that 34% of the 305 respondents wanted a more interactive and collaborative intranet as the one improvement for 2012. This was the most popular response from the 5 options available.

This is backed up by WIC research which shows that interactive intranets are more valuable than those that simply provide static content.

So what is the secret to delivering a more interactive and dynamic intranet?

nSynergy, an Australian based global consulting company specialising in Information Management, recently participated in the Worldwide Intranet Challenge (WIC) (the WIC is an online survey that allows organisations to obtain feedback from their intranet end users and then compare this feedback with other participating organisations).

Perhaps, not too surprisingly, nSynergy dominated the rankings for questions related to the interactivity. In fact, of the 8 questions about intranet interactivity, nSynergy ranked either 1 or 2 (from more than 100+ organisations) in 5 of them.

The following list shows nSynergy's rankings for questions about interactivity:

Publish Content - #2
Upload or download documents - #2
Discuss work topics (eg. Using discussion forums or blogs) - #1
Collaborate with other staff (eg. Using online work spaces) - #1
Provide feedback or comments about intranet content - #2

The WIC spoke to Peter Nguyen-Brown (left), nSynergy’s Practice Manager about what it takes to deliver an interactive intranet.

WIC:

Were you surprised that nSynergy ranked so well in these questions?

PNB:

Specifically in relation to interactivity, we weren’t surprised, but we were certainly pleased to know that we ranked number 1 globally in this area against some highly reputable organisations. Our core business includes delivering effective Intranets for organisations – and just like the advice we give our customers, we also have to incorporate a phased approach for our own Intranet.

Connecting our eight offices globally with the best available collaborative tools was our primary focus, so we are very pleased to have achieved our internal goals.

WIC:

Why do you think you received such a good response from your end users for these questions?

PNB:

For our business to succeed we rely on maximising the expertise across our teams globally, rather than on any one individual or project team. The culture we continually look to improve focuses on the power of team dynamics regardless of location, so I think our consultants really appreciate being able to call on others for their opinions and expertise wherever they may be located.

Given we have offices in locations that enable us to provide 24 hour support to our customers, being able to interact and collaborate consistently and instantly via our Intranet and collaboration tools is vital.

WIC:

What was the process or steps you went through to improve interactivity of the intranet? Was there much focus on training, communication, or change management? Or was it case of build it and they will come?

PNB:

We identified as a business in 2009 that Enterprise Social Collaboration was going to be a hot trending topic in the years to come based on the way we saw social collaboration impacting people’s lives outside of work. We implemented SharePoint 2010, and worked closely with our now partner Newsgator to implement their Social Sites add-on to extend the existinginteractive collaborative features of SharePoint.

We certainly kept communications high leading up to the deployment, but the key to success of Enterprise Social Collaboration is in simplicity to ensure User Adoption, and providing a familiar User Experience which minimises the need for training– we achieved this very successfully.

WIC:

What do you think is the relevant importance of providing the technical capability for interactivity versus non-technical qualities such as culture, training, incentives, etc?

PNB:

We have a business philosophy which extends to our customer projects, in that the true measure of success of deploying a business solution such as Intranet is ultimately about User Adoption and interaction. This makes the technology less important in our opinion, however we do feel that starting with a SharePoint platform is a great start.

Users shouldn’t need to know what technology they are using to make the solution effective, users should feel comfortable in the solution and instinctively know how to use it. As per our company vision, we believe that “enabling” technical solutions form a part of overall company culture, our people are absolutely the centre of our business and we constantly train, incentivise and encourage better use of our technology.

WIC:

What benefit or value to your organisation do you think this provides to nSynergy? Do you have any stories or examples of how the intranet has added real or measureable value?

PNB:

There are some great stories of how the Intranet has added real measurable value, but perhaps the best examples are by referring to scenarios we find ourselves in quite a lot. Consultants often ask a question via our Intranet or search for specific expertise. It is amazing the number of times this process has led to 2 consultants who previously didn’t know each other, to learn more about other people’s experiences and capabilities which has then led to other discussions about completely different topics than what the original process was intending to find.

One of our Principal Consultants (Ali) in London has recently completed his Masters in Entrepreneurship, and when one of our Managers in Australia was searching our Intranet for people with expertise in Information Architecture, the search led him to Ali’s user profile page which highlighted his recent Masters completion - this then led to further discussion between the two which enabled them to solve other relevant business needs relating to Ali’s recent Masters program.

A good Intranet is not just about helping to find information you are looking for, it is also about connecting you to information you didn’t necessarily intend to find that can be used for other purposes.

WIC:

What tips or advice can you give other organisations who wish to make their intranet more interactive and dynamic? Both from a technical and non-technical point of view?

PNB:

There are some really interesting trends in the modern Intranet, and they often focus on providing a comfortable and familiar User Experience. In relation to technology, definitely consider the use of an Enterprise Social Collaboration tool - we however would not recommend using any tool that is free and cloud based as you lose the benefits of connecting internal information such as documents and tasks with the social collaboration elements.

We would highly recommend the use of Newsgator with SharePoint due to the way the 2 platforms seamlessly integrate. Also seriously consider a Unified Communications platform that integrates with SharePoint such as Lync for enabling Instant Messaging, Video Conferencing, Desktop Sharing and people search – in our opinion if you mix SharePoint with Social Collaboration and Unified Communications, you really can’t get much more interactive and dynamic.

From a non-technical point of view, setting up an internal “Steering Committee” or similar is vital to continually review and improve the platform. These are often the times when discussion on new ideas comes up for the creation of sites and content for areas such as internal Social Groups, fund raisers, company initiatives etc – keeping the platform evolving maintains interest with end users, but most importantly the Intranet needs to be relevant to the user and intrinsically linked to their productivity tools and solutions.

Intranets should not be a burden, they should be relevant to how a user does their job. There are many other techniques which we are happy to share with interested organisations.

WIC:

Do you have any plans for the future to ensure you continue to receive good feedback from your end users for this question?

PNB:

We continually ask for informal feedback, but we will be leveraging the WIC for further benchmarking and analysis. The only true way in our opinion to measure the success of an Intranet is to ask the users and to look for both intangible and tangible impacts.

To this extent, we are highly recommending the WIC to our customers before beginning Intranet projects to measure their current Intranet, and to re-survey users after we assist with building and deployment their new Intranet – this is a real tangible measurement of how we have improved the way our customers do business and service their teams.

We also have persistent global icons from the Intranet that allows users to provide feedback at any time.

And finally, we have implemented an Innovation Centre which we call “Think Tank”, which allows any person in the business to submit ideas on how they would like to see the business improve – others can then vote on these ideas and the business can then respond to what is most important to everyone.

nSynergy intranet - NewsFeed and Communities screen shot

Sep 3, 2012 10:43:50 PM | Intranet Case Studies, Intranet Leading Practices, Intranet Trends, SharePoint

February 21, 2012

Do smaller organisations really have better intranets?

Jakob Nielsen makes the claim in his 10 Best Intranets of 2012 article that 'Smaller Companies Still Have Better Intranets'. He says 'Smaller organizations are designing better intranets this year, and have been for the past 3 years. Of this year's 10 winning intranets, 6 support fewer than 15,000 employees' (4 with 11,000 or less).

Research from the Worldwide Intranet Challenge (WIC) indicates that this may not be the case.

Sharon O'Dea in her excellent article, Are these really the 10 best intranets of 2012? makes the point that this is an area for further study and would be interested to compare the findings of the Worldwide Intranet Challenge (WIC). Taking Sharon's advice, I decided to analyse the feedback, by organisational size, of the 87 organisations that have participated in the Worldwide Intranet Challenge (WIC) to date.

The WIC is a free online intranet benchmarking service completed by actual intranet end users. End users answer a number of generic questions about their intranet such as ease of finding information and the value of the intranet. Based on this feedback, it is possible to compare intranets and identify those which are successful in the areas identifed by the WIC. Over 25,000 people have completed the WIC survey (note: anyone can register for the WIC).

The size and number of the 87 organisations that have participated to-date is as follows:

0 - 1000 employees (35 organisations)
1001 - 10,000 (36)
10,001 - 50,000 (11)
Over 50,000 (5)

Intranet end user satisfaction graphs, based on size of organisation

The following graphs show what intranet end users think about their intranets in a range of areas:

The above graph provides the average response to the following 3 questions, grouped by organisational size:

Q1. I like the intranet homepage
Q2. Information is easy to read
Q3. Consistency of pages

The above graph indicates larger organisations have higher levels of satisfaction with the home page, ease of reading information and the consistency of page layouts. This could be explained by larger organisations having a greater number of content developers and therefore a greater need for standards and governance. Smaller organisations on the other hand may not see the need for the same level of detail.